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Why Join Us?

Our team at moolahgo comprises of some of the most talented individuals in their respective fields. We are also very passionate about our work, which makes all the hard work seems like an easy job.

We really love what we do which makes all the hard work feel like a walk in the park.

We all bear a common trait – we have high ambitions and an acute entrepreneurial spirit! So if you have been yearning to have a piece of a business that you could call your own, moolahgo is the perfect place for you to be at.

Are you ready to join us and escape the corporate politics?

The Place To Be

We are a Fintech - Our aim is to propel the online economy with our digital financial services. And the mindset we adopt to develop our services is by rethinking the current approach and challenging the status quo. As a Fintech, technology is the core tenet of our products and services which we invest heavily in to bring digitalization benefits to all sections of society – to businesses regardless of size, to individuals regardless of social status.

Careers At moolahgo

Apply Today

We are currently looking for the following roles. Interested? Please write to us with your most recent resume to careers@moolahgo.com or apply through the job posting link. Please indicate the position. Thank you

Job Openings:
Senior Client Adviser

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Job Summary:

• Drive sales of the company’s FX Payments products/services so as to achieve or exceed revenue targets

• Responsible for business development activities by performing own research and develop sales leads

Main Job Duties:

Manage Sales Enquiries:

• Manage products / sales enquiries
• Track and ensure enquiries are promptly attended to and responses are highly professional, accurate and reflective of the Company's credo
• Closely follow-up sales activities with customers
• Assess reasons of failed closures to achieve higher conversions in future

Generate Sales Leads:

• Individually generate sales ideas, plan and identify sales opportunities
• Perform door-do-door sales and/or cold-calling
• Maintain updated sales pipeline and review sales pipeline and sales progress regularly with manager

Sales Proposals to Prospective Customers:

• Capture all necessary information about customer to create impactful, accurate and sure-win proposals

• Ensure proposals are internally reviewed / approved and submitted to customer before agreed timeline

Customer onboarding:

• Follow-up closely and hand-hold customers on the onboarding process
• Work with Compliance to setup accounts for customers within SLA

Ongoing Customer Performance:

• Constantly monitor customer transaction activities and initiate transaction opportunities to prevent dormant accounts

• Service customers in their day-to-day FX payment transaction needs; quote customers and work closely with dealers to close out trades

Competitive Analysis:

• Keep up-to-date on the competition landscape

• Constantly provide feedback to management on competition landscape

Product / Service strategy:

• Constantly provide feedback to improve our product / service offering

• Work with product/ technology team to define product requirements and to translate business needs into technology codes; involve in testing of new technologies

Involve in marketing activities:

• Work with Marketing Officer to plan and organize marketing strategies, budgets and activities

• Work with artwork designer on marketing collaterals

Other tasks as may be assigned from time to time.

Qualifications

• Strong experience in FX or remittances is a MUST with at least minimum 5 years of experience and possess own portfolio of clients

• Self-motivated, Organized and highly proactive; ability to define own goals and propose sales strategies to management with minimal supervision

• Confident in conversing and presenting to senior executiv

• Fluent in Microsoft Office products (e.g. Word, Excel, PowerPoint)

Client Adviser (FX Payments)

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Job Summary:

• Drive sales of the company’s products to achieve and exceed sales/ revenues targets

• Responsible for business development activities by researching and developing marketing opportunities.

Main Job Duties:

Manage sales enquiries:

• Manage products / sales enquiries

• Track and ensure enquiries are promptly attended to and responses are highly professional and reflect the positive attitude of the company

• Closely follow-up sales activities with individual or business customers

• Analyse reasons for failure to turn enquiries into sales


Generate sales leads:

• Generate sales ideas, plan and identify sales leads

• Perform cold-calling and/or door-do-door sales

• Maintain updated sales pipeline and review sales pipeline and sales progress on weekly basis with management


Preparation of sales proposals to prospective customers:

• Capture all necessary information about customer to create impactful, accurate and sure-win proposals

• Ensure proposals are internally reviewed / approved and submitted to customer before agreed timeline

• Follow-up closely with customers after submission of proposals to close sales

• Hand-hold customers to provide all necessary documentations for account opening

• Work with Compliance to setup accounts for customers within target 24 hours or faster turnaround time

• Monitor customer utilization of accounts

• If under-utilized, follow-up with customer on issues and resolve issues for customers

• Keep up-to-date on the competition landscape

• Constantly provide feedback to management on competitor pricing, marketing or sales strategies

• Constantly provide feedback to improve our product / service offering

• Work with product/ technology team to define product requirements and to translate business needs into technology codes; involve in testing of new technologies


Closing sales and Customer onboarding:

• Follow-up closely with customers after submission of proposals to close sales

• Hand-hold customers to provide all necessary documentations for account opening

• Work with Compliance to setup accounts for customers within target 24 hours or faster turnaround time


Ongoing customer performance monitoring:

• Monitor customer utilization of accounts

• If under-utilized, follow-up with customer on issues and resolve issues for customers


Competitive analysis:

• Keep up-to-date on the competition landscape

• Constantly provide feedback to management on competitor pricing, marketing or sales strategies


Product / Service strategy:

• Constantly provide feedback to improve our product / service offering

• Work with product/ technology team to define product requirements and to translate business needs into technology codes; involve in testing of new technologies


Involve in marketing activities:

• Work with Marketing Officer to plan and organize marketing strategies, budgets and activities

• Work with artwork designer on marketing collaterals

Other tasks as may be assigned from time to time.

Qualifications

• Experience in sales or marketing; preferably in B2B sales and in financial products.

• Experience in FX or remittances would be an advantage.

• Self-motivated, Organized and highly proactive; ability to define own goals and propose sales strategies to management with minimal supervision

• Confident in conversing and presenting to senior executives

• Fluent in Microsoft Office products (e.g. Word, Excel, PowerPoint)

Email Resume to careers@moolahgo.com, please indicate the position you applied.

Thank you.

Marketing Executive

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Job Summary:

Working closely with Marketing Manager, your primary role lies in the development and execution of the company’s overall marketing and communications strategy that encompasses both offline and online marketing channels. The objective is to build, maintain and expand moolahgo’s brand outreach, social media presence, promotions or marketing campaign and ultimately grow the company’s user base to meet targets. This will include monitoring and ensuring proper use of the corporate brand, managing and maintaining the company’s website, mobile apps, and email/ CRM software, create social media content. The communication efforts will also require you to copywrite, review and produce collaterals, as well as planning and implementing events and initiatives. You will also be tasked to monitor, track and report on campaign performance. Other duties will include assisting in the recruitment, training and management of a pool of volunteers or interns.

Main Job Duties:

• Work with Marketing Manager to manage and execute/implement full spectrum of marketing & communication plans to achieve company goals and target

• Conceptualize development and execution of advertising creative ideas, design and layout in support of all marketing activities such as advertising, print and digital media (print, direct mailers, flyers, newsletters etc.)

• Produce marketing graphics and/or simple videos to support the marketing activities

• Conceptualize copywriting & production of presentation materials, online content, marketing collaterals – brochure, EDM, presentation slides, fact sheets, press releases, website, social media, etc

• Conduct market research on competitors marketing campaign, brand positioning and awarenes

• Develop marketing plans and strategies to increase brand awareness and market share

• Drive digital marketing programs for the business with strong focus and understanding of product branding

• Manage the professional website content architecture and identify approaches / strategies to improve the website

• Carry out Search Engine Optimization (SEO) / Google Adwords / backlink marketing campaign

• Conceptualize and set up lead generation platform through different marketing channels

• Evaluate the effectiveness of marketing channels and activities

• Support Customer Service center in handling customer queries/ complaints

• Organize and coordinate marketing events such as client events, lucky draws, conferences, webinars, and trade shows

Qualifications

• Min GCE ‘A’ Level / Diploma / Degree in any marketing discipline

• Strong knowledge in conceptualism, planning and execution of marketing activities

• Able to evaluate marketing activity and monitor competitor activities

• Must be well-organized, well groomed & possesses outgoing disposition

• Excellent command in written and verbal English (to be able to execute the strategy and content for the company's social media platform in English)

• Outgoing personality, with excellent organizational and prioritizing skills, mature and analytical

• High levels of creativity

• Enthusiastic, results-oriented and able to work independently

• Meticulous with an ‘eye’ for details

• Able to work in fast-paced environment and handle pressure well

• Ability to write and converse in Bahasa Indonesia is a plus

Interested candidates may send us a detailed resume, current & expected remuneration package and marketing portfolio (if any) to careers@moolahgo.com and please indicate the position you applied. Thank you.

Operations & Customer Service Executive

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Job Summary:

This is an interesting position for the right candidate to provide top-notch payment transactions operations and best- in-class customer services.

Main Job Duties:

Operations

• Perform customer onboarding activities following company’s AML/ CFT policy

• Perform transactions processing tasks timely and accurately

• Monitor transaction completion status, investigate issues/errors and resolve

• Liaise with counterparties and customers on transaction confirmations/ investigations/ settlements

• Prepare and submit internal and external reports

• Maintain SOPs based on up-to-date process workflows

• Proactively review and recommend systems/ process improvements

• Work closely with systems engineers/ product managers in systems/product designs

• Participate in systems testing as needed


Customer Service

• Provide a high standard of customer service to both Business and R

• Handle feedback and customer complaints promptly, patiently and professionally

• Liaise with various teams to resolve operational issues

• Provide well thought-through resolutions to customers

• Attend to all walk-in customers, phone calls, social media channels and emails promptly and professionally

• Handle registrations of new user sign-ups and follow up on outstanding documents

• Perform Other ad-hoc duties assigned by Supervisor.

Qualifications

• Meticulous and fast learner

• Language abilities: Must be able to converse fluently in English and Mandarin

• Computer literacy skills: MS Office

• Personalities: Warm, positive, self-motivating, good organization skills and interpersonal skills. A strong problem-solving team player.

• Prior customer service-related job experience of at least 2 years is a must.

• Good English & Mandarin communication skills (verbal and written).

• Mature and high sense of responsibility and accountability to ensure day-to-day operations tasks are completed timely

• Possess a zero-error mindset

• Ability to work weekends shift

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Simply drop us a line and we will get in touch, bringing with us the best financial solutions catered for you.

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