Once you’ve signed up for an account (either website or app), please update your profile details to activate your account for transactions. We are required by the Authorities to ask you for your details before we could allow you to perform any transactions. This is also to protect our members from becoming victims of financial crimes (we want to keep the crooks out of our site).
After you’ve submitted your information and required documents to us, we would then perform a verification. This process typically takes a few hours but is affected by accuracy of information that you provide to us as well as volume of new sign-ups at the point of time. But we always endeavor to complete this as fast as we can.
Don’t worry, we are here to help should you have any trouble updating your profile. You may contact us at +65 6550-2209 or email us at firstname.lastname@example.org