Your neoBank Portal Username is assigned by us to you. It’s not set by you nor changeable. Upon successful onboarding, an email containing your username would have been sent to you.

The fastest way to find your username is therefore to try to find this email from Moolahgo in your mailbox. The email is usually with subject: “Welcome to Moolahgo”.

In the event that you are unable to locate this email, you may write in to support@moolahgo.com. We would require you to provide some documents to verify your identity.