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Personal > 02. Login & Account Issues

I suspect that I’ve been a victim of a scam, and my account has been accessed without my authorization

In such situations, we recommend that you activate the Stop Switch on your account immediately. Activation of the Stop Switch is via our AI Assistant (Shizu). To activate, follow the steps below:

  1. Click on this link to reach Shizu on WhatsApp
  2. Type the command “activate stop switch” to Shizu
  3. Shizu will ask you to provide your Username & full IC number for verification.Username is the mobile number you’ve used to register for your moolahPAY account (Example: 6591239123 without + sign).
    IC number is the personal identification number you’ve used during sign-up and must be in full (Example: S9512345A).
  4. If verified, follow her instructions to you to complete the process.

Should you have issues activating the Stop Switch with Shizu, please contact our Customer Service via WhatsApp message at +65 8898-0978 (Mon – Sun 10AM – 6PM).

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